Oh no!! You've landed on our returns page. That can't be good! But don't worry, we will do our best to fix your issue.
We strive to deliver the best service we can. But sometimes the gremlins have their way and mishaps occur. If this is the case, then get in touch as soon as you can via email and we'll will do our best to resolve the issue as soon as we can.
We cannot legally accept returns of food items. But.... that doesn't mean we can't make amends.
These include sending out a replacement or issuing a full or partial refund depending on the issue.
The most common issue is orders not arriving. We use Royal Mail to deliver your gifts. While the posty is venerated institution of British life, they are a massive logistical outfit. Errors are commonplace.
Other things that might impact delivery times are our stock availability, address details provided by the customer or circumstances affecting Royal Mail (eg. a pandemic). We endeavour to deliver on on before chosen time. However, only with guaranteed next day delivery is that option assured, and that option needs a signature.
We reserve the right to use alternative delivery methods without prior notification. You will not hold us responsible for any delays, outside our control, which relate to the delivery of boxes. However we can take responsibility for trying to find a solution (eg. sending a replacement).
If you are dissatisfied with any product you receive from us, please contact our customer services team on [email protected] within 7 days of receipt.
It will help us enormously if you can provide photo evidence of the issue so we can both see what went wrong, come up with a solution and hopefully improve our service so it doens't happen again.
It is the customer's responsibility to report all lost boxes on-line within 7 days. Customers are obliged to comply with either Royal Mail's claim compensation process or Morse Toads brand process.
We reserve the right to cancel your order if we cannot guarantee delivery.
The Morse Toad Team