Returns Policy

RETURNS POLICY 

We currently use Royal Mail to deliver Morse Toad products to you. Actual delivery times may vary for you depending on:

  • our stock availability
  • your delivery address
  • circumstances impacting delivery by the Royal Mail.

If you have chosen express courier delivery then we will endeavour to deliver items as agreed upon at time of purchase depending on stock availability and delivery address.

We reserve the right to use alternative delivery methods without prior notification.
You will not hold us responsible for any delays, outside our control, which relate to the delivery of boxes.

It is the customer's responsibility to report all lost boxes on-line within 7 days. Customers are obliged to comply with either Royal Mail's claim compensation process or Morse Toads brand process. Failure to comply with these processes, as amended from time to time, will result in no refund.

We reserve the right to cancel your order if we cannot guarantee delivery.

If you change your mind.....
 

If you are dissatisfied with any product you receive from us, please contact our customer services team on help@morsetoad.com within 7 days of receipt. As long as the boxes are unopened and in the original undamaged packaging, in a saleable condition we'll give you a refund.

We retain the right to request a return of any faulty goods by recorded delivery to Unit 19A - Lymington Enterprise Centre, Ampress Park, Ampress Lane, Lymington, SO41 8LZ  and the product will be inspected. If the fault is agreed, a full refund will be given for the returned goods. We reserve the right to refuse refund on any product. 

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