FAQs

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What is the Golden Toad Scheme?  

Our loyalty scheme enables you to collect points when you sign up for an account, when you purchase, and when you share our products on social media. You can even get lots of points if someone you refer the business to then purchases.

The aim is for loyal customers to benefit from rewards and ultimately, lower prices. More information can be found here. You can register for an account here.

Where will my personal message go?                    

Your personal message will be printed on the card insert, the right size to fit inside a wallet. This can be kept long after the chocolate has gone. It is also possible to either select your print for the other side, or add your own photo.

What will the personalised chocolate look like?               

The chocolate will arrive in individual chocolate letters, similar to a letterpress block. There are either 3, 7, 11, 22, 33 or 44 pieces in each box depending on the size of message.

Do you deliver internationally?                  

Yes, we ship our chocolate all over the world. Our international shipments are delivered in parcels to protect them on their journey.

Signal LampHow many chocolates are in a box?                       

Our chocolate boxes contain either 3,7, 11, 22, 33 or 44 chocolate letters, depending on the length of message chosen. The price will reflect the length of message. Some of our pictures contain only the letters within a message, and do not reflect the total number of chocolates in the box.

How big are the chocolates?                       

The chocolates are bite-sized pieces, approximately 5 grammes each. Each piece is 26mm x 15mm x 14mm. Each piece is a solid block of chocolate.

Are there chocolate flavours?                      

We only supply milk chocolate at present, however, we hope to offer some new exciting flavours very soon.

Signal flagHow will my chocolate message be packaged?                 

The chocolate comes in a box with a hinged lid. Inside the hinged lid, there is a place where the card insert is placed, so that as the recipient opens the box, the chocolate and additional card are revealed. This box is packed in an outer postal box that is letterbox friendly.

Package dimensions?             

Our boxes are the following sizes: 4.6cm x 2.8mm, 10.7mm x 2.8mm, 8.5cm x20cm, 11.2cm x20cm and 14cm x20cm.

How long will the chocolate keep for?                   

Our chocolate will keep for 12 months, provided it is stored in a cool dry place and is kept out of the sun.

Can I get the chocolates to arrive on a specific day? 

We use Royal Mail first class delivery. This takes between 1 and 2 days, so we cannot guarantee an exact day. For a specific date, it is necessary to choose special delivery.

Where is my parcel?

Our boxes are sent standard first class delivery using Royal Mail and will take 1-2 days. Orders made before noon will be shipped the same day. Individual orders will fit through the letterbox and do not need to be signed for. Express delivery will arrive the next day, if made before 3pm, and will require a signature. Special delivery parcels are tracked. Please note that if you are happy for the box to be left with a neighbour or in a safe place, you will need to clarify this in the 'notes' section when you order. 

Unfortunately, we cannot influence Royal Mail where some delays are made. If you have any issues, do get in touch: 01590 677 480.

Will the recipient have to sign for the chocolates?  

You will not need to sign for your chocolates unless you request special delivery.

Morse coce machineWhat happens if the recipient isn't at home?                  

Our boxes will fit through the letterbox. If you have ordered special delivery, they will leave a card or leave the box somewhere specified in the order.

Will there be an invoice included with my gift?               

We do not include invoices with our boxes. We will email all order details to you.

What's in Morse Toad chocolate?               

Our chocolate is made from the best Belgian chocolate. The ingredients are provided on every box. The chocolate contains milk, soya and is manufactured in a nut environment. Our chocolate does not contain alcohol and is kosha accredited. It does not contain eggs, and is gluten free.

Is the chocolate gluten free?

Our chocolate is gluten free.

Do we offer international delivery?                       

Yes. We do ship globally, and pack our chocolates in additional protective packaging. However, as chocolate is a fragile product, we recommend not shipping orders to hot countries.

How much is UK delivery?              

UK standard royal mail delivery (2 - 3 working days): FREE

UK weekday next day delivery, order by 1pm: £4.95

More information on international and UK delivery please see our delivery page.

How much is international delivery?                     

Individual messages sent by Royal Mail International:

Europe £7.35, Rest of the world £8.40

What is the Golden Toad Scheme?  

Our loyalty scheme enables you to collect points when you sign up for an account, when you purchase, and when you share our products on social media. You can even get lots of points if someone you refer the business to then purchases.

The aim is for loyal customers to benefit from rewards and ultimately, lower prices.